Terms of Service

The agreement between you and Groomerzu.

Draft pending legal review.

Effective date: September 2, 2026

These Terms of Service (the “Terms”) are a contract between Intellizu LLC, which operates Groomerzu (“Groomerzu”, “we”, “us”), and the business that creates a Groomerzu workspace (“you”, the “Customer”). They govern use of the Groomerzu web application, public booking pages, hosted salon websites, APIs and related services (the “Service”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you are accepting on behalf of a business, you confirm you have authority to bind it.

1. Accounts

  • You must be at least 18 and operating a business to create a workspace. The person who signs up becomes the workspace administrator.
  • You are responsible for keeping login credentials confidential, for all activity in your workspace, and for the staff you invite. Tell us promptly at hello@groomerzu.com if you suspect unauthorised access.
  • You must give accurate account and billing information and keep it current.
  • You may invite staff up to the limit of your plan. Each staff member must have their own login; sharing logins is not permitted.

2. Free trial and fees

  • Trial. New workspaces receive a 14-day free trial with no credit card required. When the trial ends, the workspace becomes read-only until you choose a paid plan. Your data is retained; nothing is deleted because a trial ended. We may change or withdraw the trial offer for new sign-ups at any time.
  • Subscriptions. Paid plans are billed monthly in advance through Stripe at the price shown on the pricing page when you subscribe. Subscriptions renew automatically each month until cancelled.
  • Taxes. Prices exclude sales tax, VAT or similar taxes, which we add where we are required to collect them.
  • Price changes. We may change plan prices with at least 30 days’ notice by email. Changes apply from your next renewal after the notice period.
  • Failed payments. If a payment fails we will retry and notify you. If payment is still outstanding 7 days after the end of the paid period, the workspace becomes read-only until payment is made.
  • Refunds. Fees are non-refundable except where required by law. We do not prorate partial months when you cancel or downgrade.
  • Payments you collect. When you take card payments from pet owners through the Service, those payments are processed under your own Stripe account and Stripe’s terms. Groomerzu charges no commission on them; Stripe’s processing fees apply.

3. Cancellation and termination

  • By you. You can cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period, and you keep full access until then. You can delete your workspace at any time, which permanently removes all workspace data (section 6).
  • By us. We may suspend or terminate your workspace if you materially breach these Terms, if your account is used for abuse or unlawful activity, if required by law, or if fees remain unpaid for 30 days. Where practical we will warn you first and give you a chance to fix the problem.
  • Effect. On termination your right to use the Service ends. We will make your data available for export for 30 days after termination unless we are legally required to delete it sooner or you have deleted the workspace.

4. Acceptable use

You agree not to, and not to allow your staff to:

  • use the Service for anything other than running a legitimate pet care business;
  • send messages through the Service to people who have not agreed to receive them, or otherwise violate the TCPA, CAN-SPAM, CASL or similar laws (you are responsible for having consent to text and email your clients);
  • upload content that is unlawful, infringing, defamatory or malicious;
  • attempt to access other customers’ data, probe or disrupt the Service, or bypass rate limits or plan limits;
  • resell the Service, or use it to build a competing product;
  • use automated tools to scrape the Service other than through the documented API on plans that include it.

We may remove content or suspend access that we reasonably believe violates this section.

5. Your data and your clients’ data

  • Ownership. You own the data you and your staff enter into the Service, including client, pet and appointment records (“Customer Data”). You grant us a licence to host, process, transmit and display Customer Data solely to provide the Service to you.
  • Your responsibilities. You are the controller of the pet owner information in your workspace. You are responsible for collecting it lawfully, for having a lawful basis to send reminders and marketing messages, and for responding to your clients’ privacy requests. Do not enter sensitive personal information (such as health or financial details of people) into free-text fields.
  • Our responsibilities. We process Customer Data only on your instructions as described in our Privacy Policy, keep it isolated from other customers’ data, protect it with appropriate security measures, and assist you with your clients’ privacy requests. A data processing agreement is available on request at hello@groomerzu.com.
  • Aggregated data. We may use data about how the Service is used, in a form that does not identify you or any pet owner, to operate and improve the Service.

6. Export and deletion

  • You can export your clients, pets, appointments and invoices as CSV files at any time from your workspace settings, on every plan.
  • Deleting your workspace permanently and irreversibly deletes all Customer Data in it. We remove it from production systems immediately and from backups within 35 days. We may keep billing records and logs as described in the Privacy Policy.

7. Hosted websites and booking pages

The Service includes a public booking page and a hosted website at a groomerzu.com subdomain. You are responsible for the content you publish on them (business details, service descriptions, prices, photos) and confirm you have the right to use that content. We may remove content that violates section 4. Subdomains are allocated on a first-come basis and may be reclaimed if your workspace is deleted.

8. Third-party services

The Service depends on third-party providers, including Stripe for payments and Twilio for SMS. Their availability and terms are outside our control. Where you connect your own accounts (for example a Stripe account) you are bound by that provider’s terms.

9. Intellectual property

We own the Service, including its software, design and documentation. These Terms do not transfer any of that to you. You may not copy, modify or reverse engineer the Service except as the law allows. If you send us feedback or suggestions we may use them without obligation to you.

10. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted or error-free operation. We may perform maintenance, with notice where practical, and may change or discontinue features with reasonable notice. Support is provided by email at hello@groomerzu.com within the response times published on our contact page; those targets are goals, not guarantees.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT REMINDERS, EMAILS OR SMS MESSAGES WILL BE DELIVERED, THAT BOOKINGS WILL BE ERROR-FREE, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER GROOMERZU NOR ITS OFFICERS, EMPLOYEES OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT FULLY APPLY TO YOU.

13. Indemnity

You will defend and indemnify Groomerzu against third-party claims, and the resulting costs and damages, arising from Customer Data, your use of the Service in breach of these Terms, or your violation of law, including messaging and privacy laws relating to your clients.

14. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of laws rules. Any dispute that cannot be resolved informally will be brought exclusively in the Circuit Court of Montgomery County, Virginia, or in the United States District Court for the Western District of Virginia (Roanoke Division), and you consent to the jurisdiction of those courts. Before filing a claim, each party agrees to contact the other at the address below and try in good faith to resolve the dispute for at least 30 days.

15. Changes to these Terms

We may update these Terms. For material changes we will give at least 14 days’ notice by email or an in-app notice before they take effect. Continuing to use the Service after the effective date means you accept the updated Terms. If you do not agree, cancel your subscription before that date.

16. General

These Terms, together with the Privacy Policy and any order or data processing agreement you sign with us, are the entire agreement between us about the Service. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Our failure to enforce a provision is not a waiver. Notices to you will be sent to the administrator email on your account.

17. Contact

Intellizu LLC, United States Legal notices and support: hello@groomerzu.com